Terms and conditions

General

 

Unless otherwise stated, Easy Go Transfers SIA, registered in the Commercial Register of the Republic of Latvia with the registration number 44103128241, located at Gabru iela 5, Dzidriņas, Stopiņu pag., Ropažu nov., Republic of Latvia (referred to as the “EasyGo” or “Agency”), operates solely as an intermediary for all bookings made on your behalf. We bear no responsibility for any contracts you engage in or for any travel arrangements or other services you procure ("Arrangements"), nor for the actions or oversights of any supplier or other individuals or parties associated with said Arrangements. Your contractual agreement for all Arrangements will be with the respective supplier (referred to as the “Supplier” or “Principal”).

 

We absolve ourselves from any responsibility concerning contracts you engage in or for any transportation arrangements or other services you procure ("Transport Arrangements"), as well as for the actions or omissions of any suppliers or other individuals or parties connected with such arrangements.



By booking with us, you acknowledge that you:

 

  • Have reviewed and agree to adhere to these Agency Terms & Conditions.
  • Consent to our utilization of your information as outlined in our Privacy Policy.
  • Are above 18 years old, and if booking services with age restrictions, affirm that you and all members of your party meet the requisite age requirements.
  • Assume financial responsibility for payment of the booking on behalf of all individuals listed in the booking.





Booking Information

 

By purchasing a transfer through EasyGo, you grant us authorization to transmit your name, phone number, and pertinent details for your transfer to our designated Supplier.

 

Neither EasyGo nor our designated Supplier assumes responsibility for inaccurate or incomplete information provided by a Customer, resulting in missed flights or failure of the Driver to be present at the specified arrival airport for Customer pickup.

 

It is the Customer's responsibility to provide EasyGo with a valid mobile contact number at the time of booking, ensuring that the phone is switched on and accessible during travel. EasyGo and our designated Supplier bear no responsibility for issues arising from incorrect contact details or unavailability of the Customer during the transfer.

 

The destination and/or pickup address listed in the booking confirmation denotes where the Customer will be dropped off and/or collected. Any alterations to these details must be communicated to EasyGo at least 1 day prior to the travel date. Failure to provide updated accommodation information may result in the Customer being dropped off at the resort center or another convenient location designated by the Supplier.

 

It is the Customer's responsibility to possess a valid address and/or directions to their accommodation. While the driver may be familiar with specific accommodations and transport the Customer directly, if neither the Customer nor the driver can locate the accommodation, the driver will attempt to find it for a maximum of 10 minutes. After this time, the Customer will be dropped off at the resort's Tourist Office, regardless of its operational status.





Cancellations made by you

 

  • Cancellations made on the date of travel - No refund
  • Cancellations made 1-2 days before date of travel - 80% refund
  • Cancellations made 3+ days before date of travel - Full refund

Cancellation requests must be submitted by email to info@easygotransfers.com no later than 18:00  (GMT+2), otherwise it will be processed on the following day.

 

Cancellations made by supplier

 

We will promptly notify you if the Supplier/Principal must make a substantial alteration to your confirmed Transport Arrangements or cancel them. Additionally, we will act as an intermediary between you and the Supplier/Principal regarding any alternative arrangements proposed by the supplier. However, we will not assume any further liability toward you beyond this. In case you are not willing to accept alternative arrangements proposed, transfer will be canceled and full refund will be made.

 

Booking Modifications

 

Any alterations to booking particulars, such as flight details, pick up times, travel dates, accommodation address, contact numbers, destination, passenger count, or vehicle size requirements, must be communicated via EasyGo. EasyGo will then inform the Customer whether these changes will affect the transfer cost or if the requested transfer is still available.

 

In cases where an extra fee is applicable for modifying a booking, the requested adjustments will be confirmed only upon receipt of the supplementary payment. EasyGo will communicate any additional charges and handle the transaction.

 

In cases where supplier will not be available to accept modifications, we will try to allocate alternative supplier to your booking. If no suppliers will be available, cancellation rules will apply.

 

Prices

 

We retain the right to modify advertised prices at our discretion. Furthermore, we reserve the right to rectify errors in both advertised and confirmed prices. Prices may also fluctuate due to mandated regulations affecting passenger transfers, such as occupancy levels, among other factors. In the event of a price adjustment, we will notify you in writing, detailing the reasons for the change, and any additional payments required to confirm the journey. Our standard cancellation and refund procedures apply to any adjusted prices. It's important to note that changes and errors can occasionally occur, so it's essential to verify the price of your chosen Arrangements at the time of booking.



Child Seats

 

If the Customer fails to request an appropriate child seat at the time of booking or neglects to bring their own child seat, the Supplier will be unable to fulfill the transfer as booked, as it is illegal to transport a child without the proper seat. In such cases, neither EasyGo nor our designated Supplier will issue any refund or offer an alternative transfer.

 

Child Pricing

 

All children and infants are considered part of the vehicle's occupancy, regardless of age, and therefore should be accounted for in the total number of passengers at the time of booking.

 

Conditions of Carriage

 

EasyGo's designated Suppliers reserve the right (and delegate to their Drivers the right) to refuse transportation to any individual believed to be under the influence of alcohol or drugs, or whose behavior poses a threat to the Driver, the vehicle, or fellow passengers. No refunds will be granted under such circumstances.

 

Customers are expected to treat the vehicle with respect and by the end of the transfer the vehicle should be in the same condition as at the start of the transfer. Any damage or soiling caused by the Customer will incur liability for reimbursement of all reasonable cleaning and/or repair costs by the Supplier. Additionally, the Customer will be responsible for any costs incurred due to the vehicle being unavailable for use during the repair period. In such instances, the Supplier will furnish EasyGo with copies of all receipts for the incurred costs, and EasyGo will act as a mediator to resolve the matter expediently. If a satisfactory resolution cannot be reached between both parties within a reasonable timeframe, the Supplier reserves the right to pursue direct action against the Customer to recover the incurred costs. It should be noted that the transport contract lies between the Supplier and the Customer, and EasyGo cannot be held accountable by either party for any damages or associated costs.

 

All vehicles provided by the designated Supplier are fully insured for passenger and third-party claims as per local law requirements. However, Customers' baggage is transported at their own risk, and neither EasyGo nor the designated Supplier accepts liability for any loss or damage. In the event of lost items, Customers will be responsible for all arrangements and costs incurred by EasyGo or the designated Supplier to return the items to the passengers.






Delays and waiting time

 

Free waiting time from the airport is up to 1h after scheduled pickup time.

Free waiting time from the train station or accommodation is up to 20 minutes.

 

After this time, the Customer will be considered a 'no show,' and the transfer might depart without them. Neither EasyGo nor the designated Supplier will offer any refund for the missed transfer. If an alternative, later transfer is available, this will be treated as a new booking and must be paid for in full by the Customer.

 

Additional waiting time can be arranged. Subject to supplier availability and additional payment may be required - 25 eur for each extra 30 minutes of waiting time.

 

In the event of an arrival flight being canceled, the Customer is considered to have missed their transfer, and it is at the Supplier's discretion whether a refund, partial or full, will be offered. EasyGo will act as the intermediary in such cases. If an alternative flight is arranged, the Customer may need to make a new booking for a transfer at full cost, subject to availability. Any additional charges will be determined by the Supplier and communicated by EasyGo, who will act as the intermediary in such cases.

 

If an arrival flight lands ahead of schedule, additional waiting time may be required for the transfer to become available and leave the airport.

 

In the event of a diverted arrival flight, it is the Customer's responsibility to inform EasyGo at the earliest opportunity. The airline remains responsible for transporting the Customer to the original arrival airport, and all arrivals will be treated similarly to any other delay, based on the time the Customer reaches the originally booked airport for the transfer. If the Customer prefers to arrange alternative transportation directly to the destination instead of traveling to the original arrival airport, they will still be charged by the Supplier for the unused transfer.

 

If the Customer is unable to take the arranged transfer due to delays, canceled or missed flights, resulting in additional costs for arranging alternative travel arrangements, neither EasyGo nor the designated Supplier will be held accountable for these additional expenses, nor will a refund for the originally booked service be provided. EasyGo can provide a written statement explaining the reason for any additional costs incurred upon request.

 

If the Supplier is unable to reach a Customer for their pickup time due to adverse weather conditions, road access restrictions, or vehicle size limitations, the Customer must attempt to make their own way to a suitable and safe pickup point. EasyGo will provide guidance if necessary and will endeavor to provide advance warning whenever possible.





Force Majeure

 

Force majeure stipulates that neither we nor the supplier will provide compensation or issue a refund if a Service is cancelled or altered within our defined Cancellation deadline, as outlined in these Terms. This applies regardless of whether the cancellation or modification is initiated by you, us, or the Supplier, due to unforeseeable circumstances beyond our or the Supplier’s control. Such circumstances may include, but are not limited to, accidents and subsequent delays, unexpected marches, demonstrations causing disruption, police operations, unanticipated road hazards, terrorist activities or threats thereof, civil unrest, governmental or local authority actions, labor disputes, natural or nuclear disasters, fires, outbreaks of infectious diseases, adverse weather conditions, or other similar events beyond our or the Supplier’s control.

 

It is advisable to ensure coverage for force majeure events through your travel insurance, and we are available to furnish you with a supporting letter for your claim if needed.



Our Responsibility for Your Booking

 

Your contractual agreement resides with the Supplier/Principal, and their booking terms and conditions govern it. As an agent, we bear no responsibility for the actual provision of the Arrangements. Our duties are confined to facilitating the booking as per your instructions. Any information regarding the Arrangements conveyed to you in good faith does not incur our liability. However, should we be found liable to you under any circumstances, our maximum liability is restricted to twice the commission we earn on your booking (or the corresponding portion if not all parties on the booking are affected). We do not exempt or limit liability for death or personal injury resulting from our negligence or that of any of our employees while acting within the scope of their employment.

 

Complaints

 

Should you encounter any issues with your Arrangements during their use, it is imperative to contact us using the emergency contact number provided in your booking confirmation. We will then collaborate with the Supplier/Principal to address the matter. Failure to adhere to this procedure may diminish the Supplier/Principal's ability to investigate and resolve your complaint, potentially reducing or nullifying any compensation you might be entitled to.

 

Upon your return home, if you wish to file a complaint, you can do so by writing to us, and we will forward your complaint to the Supplier/Principal. Please be aware that as we operate as an agent, our role is solely to mediate between you and the Supplier/Principal in good faith. We are not liable to you for refunds or compensation, and such payments cannot be made without the authorization of the Supplier/Principal.



Law and Jurisdiction

 

The Agency Terms & Conditions outlined herein are subject to Laws of the Republic of Latvia, and we both consent to the exclusive jurisdiction of the courts of the Republic of Latvia.